ailean: AI that completes tasks and communicates with customers

ailean is available to your tenants around the clock in all common languages and is trained to receive and process your tenants' defect reports at any time and in real time. Your tenants have the advantage of being able to contact their property management at any time, while your mailbox remains free of problems.

ailean knows everything about rental flats and the infrastructure and appliances installed in them and is trained to efficiently identify faults with just a few questions and, wherever possible, offer troubleshooting before intervention by a tradesperson is necessary. ailean can therefore offer your tenants real-time troubleshooting and, with a bit of luck, fix things before a ticket has to be created. This saves a lot of money and nerves.

In cases where a defect cannot be rectified by the tenant themselves because it is either too dangerous or requires expert knowledge, ailean is able to convert all available information into a professional defect report that contains a clear summary of the work carried out, a defect report and even a recommendation for action for efficient processing by tradesmen. This report can either be sent directly to an email chosen by the property management company, handed to the tenant as an email suggestion or integrated into an existing tenant portal (on request).

Tenants can choose their preferred way of communicating with ailean. Whether by text message, WhatsApp, email or phone call (coming soon), communication is possible across all channels and best of all: ailean remembers the tenants and their communication across all channels at the same time.